Cookie Policy


Cookie Policy last updated: Tuesday 22nd January 2019.

What is a Cookie

A cookie is a small file that is placed on to your computer when you visit a website.

Cookies are used by many websites and can do a number of things like remembering your preferences, playing videos, recording what you have put in your shopping basket, and counting the number of visitors to our website.

Cookie Law

The rules on cookies are covered in the Privacy and Electronic Communications Regulations (PECR). The Regulations were last revised in 2018, and the Information Comissioner’s Office is responsible for enforcing these rules.

Where cookies collect personal information, and can identify a user, their use is also subject to the General Data Protection Regulation 2018 (GDPR). Where user consent is required to use cookies, it must meet the GDPR’s standards for “valid” consent as detailed in Article 4(11).

Types of Cookies we use

    • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website such as your account profile.
    • Analytical/performance cookies. These allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies. These are used to recognise you when you return to our website, enabling us to personalise our content for you and remember your preferences.
  • Targeting cookies. These cookies record your visits to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information (in anonymised form) with third parties for this purpose.

How do the cookie regulations affect me

You may come across information about cookies on websites and be given choices about how some cookies are used. This might include, for example, being asked to consent to a cookie being used for a particular service, such as remembering your preferences on a site.

Organisations are responsible for providing clear information about the way they use cookies and ensuring that they give people using their website the right choices.

How can I control cookies?

Browser controls

You can use your web browser to:

    • delete all cookies;
    • block all cookies;
    • allow all cookies;
    • block third-party cookies;
    • clear all cookies when you close the browser;
      • open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the internet without storing local data; and
    • install add-ons and plug-ins to extend browser functionality.

Where to find information about controlling cookies

 Our use of cookies

For all strictly necessary cookies, our lawful basis for processing is legitimate interests. In all other cases (in accordance with EU and UK law) we obtain valid user consent to process.

Below is a table outlining the cookies we use on our website, and for what purpose.

We only ever use cookies to try and improve products and services for our customers. If you have any concerns or need any further information about our use of cookies please do not hesitate to contact us.

Cookie OwnerCookie NamePurposeCookie TypeExpiry
Cloudflare_cfduidThis cookie is used to apply security settings on a per-client basis. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.
Strictly necessary5 years
FacebookTo enable social sharing. You can view Facebook's Cookie Policy here: Social Media
Google_gaa unique, randomly generated string that gets stored in the browsers cookies, so subsequent visits to the same site can be associated with the same user.Performance2 years
_gatUsed to throttle request rate1 minute
_gidThese cookies store other randomly generated ids and campaign information about the user.Performance24 hours
Hotjar_hjIncludedInSampleThis session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.Performance365 days
_hjShownFeedbackMessageThis cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.Performance365 days
hjClosedSurveyInvitesHotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.Performance365 days
_hjDonePollsHotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.Performance365 days
_hjMinimizedPollsHotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.Performance365 days
LinkedInbcookieTo enable social sharingSocial media1 year
lidcTo enable social sharingSocial Media1 day
OneTrustOptanonConsentCookie consent tool for website users to manage their privacy settingsStrictly necessary1 year
OptanonAlertBoxClosedStrictly necessary1 year
StripensrUsed to process payments for our website.Strictly necessarySession
_stripe_midUsed to distinguish users.Strictly necessary1 year
_stripe_sidUsed to process payments for our website.Strictly necessarySession
Twitterpersonalization_idTo enable social sharing. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. Twitter does not currently provide information on the use of specific cookies.Social media730 days
_twitter_sessSocial mediaSession
guest_idSocial media879 days
WooCommercewc_cart_hashContains information about the cart as a whole and helps WooCommerce know when the cart data changes. Strictly necessarySession
wc_items_in_cartContains information about the cart as a whole and helps WooCommerce know when the cart data changes. Strictly necessarySession
wp_woocommerce_sessionThe final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.Strictly necessarySession