What is a Cookie
A cookie is a small file that is placed on to your computer when you visit a website.
Cookies are used by many websites and can do a number of things like remembering your preferences, playing videos, recording what you have put in your shopping basket, and counting the number of visitors to our website.
The rules on cookies are covered in the Privacy and Electronic Communications Regulations (PECR). The Regulations were last revised in 2018, and the Information Comissioner’s Office is responsible for enforcing these rules.
Types of Cookies we use
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website such as your account profile.
- Analytical/performance cookies. These allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website, enabling us to personalise our content for you and remember your preferences.
- Targeting cookies. These cookies record your visits to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information (in anonymised form) with third parties for this purpose.
How do the cookie regulations affect me
You may come across information about cookies on websites and be given choices about how some cookies are used. This might include, for example, being asked to consent to a cookie being used for a particular service, such as remembering your preferences on a site.
How can I control cookies?
You can use your web browser to:
- delete all cookies;
- block all cookies;
- allow all cookies;
- block third-party cookies;
- clear all cookies when you close the browser;
- open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the internet without storing local data; and
- install add-ons and plug-ins to extend browser functionality.
Where to find information about controlling cookies
- Internet Explorer cookies information
- Chrome cookies information
- Firefox cookies information
- Safari cookies information
- Opera cookies information
For all strictly necessary cookies, our lawful basis for processing is legitimate interests. In all other cases (in accordance with EU and UK law) we obtain valid user consent to process.
Below is a table outlining the cookies we use on our website, and for what purpose.
|Cookie Owner||Cookie Name||Purpose||Cookie Type||Expiry|
|Cloudflare||_cfduid||This cookie is used to apply security settings on a per-client basis. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.|
|Strictly necessary||5 years|
|_ga||a unique, randomly generated string that gets stored in the browsers cookies, so subsequent visits to the same site can be associated with the same user.||Performance||2 years|
|_gat||Used to throttle request rate||1 minute|
|_gid||These cookies store other randomly generated ids and campaign information about the user.||Performance||24 hours|
|Hotjar||_hjIncludedInSample||This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.||Performance||365 days|
|_hjShownFeedbackMessage||This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.||Performance||365 days|
|hjClosedSurveyInvites||Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.||Performance||365 days|
|_hjDonePolls||Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.||Performance||365 days|
|_hjMinimizedPolls||Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||Performance||365 days|
|bcookie||To enable social sharing||Social media||1 year|
|lidc||To enable social sharing||Social Media||1 day|
|OneTrust||OptanonConsent||Cookie consent tool for website users to manage their privacy settings||Strictly necessary||1 year|
|OptanonAlertBoxClosed||Strictly necessary||1 year|
|Stripe||nsr||Used to process payments for our website.||Strictly necessary||Session|
|_stripe_mid||Used to distinguish users.||Strictly necessary||1 year|
|_stripe_sid||Used to process payments for our website.||Strictly necessary||Session|
|personalization_id||To enable social sharing. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. Twitter does not currently provide information on the use of specific cookies.||Social media||730 days|
|guest_id||Social media||879 days|
|WooCommerce||wc_cart_hash||Contains information about the cart as a whole and helps WooCommerce know when the cart data changes.||Strictly necessary||Session|
|wc_items_in_cart||Contains information about the cart as a whole and helps WooCommerce know when the cart data changes.||Strictly necessary||Session|
|wp_woocommerce_session||The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.||Strictly necessary||Session|